Project Manager
Are you an organized and detail-oriented professional passionate about ensuring customer satisfaction and driving project success? We are looking for a dedicated Project Manager to join our team and take ownership of the end-to-end process from order entry to project completion.
This position is in our project management department, supervised by the director of project management. It is not a managerial role and would require extensive training time in Grinnell, Iowa, and regular attendance at our main manufacturing facility in Grinnell, with some hybrid opportunities in the future.
Overall Responsibilities
Assumes ownership of all orders submitted by sales consultant(s) from order entry to project completion/installation. Responsible for each project's scope, costs, and schedule while ensuring a positive customer journey.
Receives information from sales, then submits the order. Plans, coordinates, and tracks all activities related to its production and installation processes, ensuring each order's timely and accurate entry and profitable completion. Periodically assists sales consultants with customer contact regarding various orders and project details. Utilizes Latitude's Mothernode software for order entry and tracking documentation.
Duties + Responsibilities
Facilitates accurate and timely order entry of projects assigned
Maintains complete project oversight and responsibility from when the client order is obtained until final delivery or installation. Contact the sales consultant or the customer if any order details are missing or unclear.
Monitors and coordinates the production process between sales, production, installation, accounting, vendors, subcontractors, public officials, and the client to ensure the timely and profitable delivery and completion of orders.
Create and follow up on all outside vendor purchase orders to ensure timely delivery of needed items. Communicating clearly with sales, production, and clients about project completion delays.
Through initial and ongoing training, develop and maintain a comprehensive understanding of the company's products, services, capabilities, product specifications, materials, construction, manufacturing, installation, and design planning process.
Learns, understands, and follows company policies related to pricing and delivery time frames and works according to the company's internal workflow structure.
Participates in improvement teams as assigned.
Knowledge + Skill Requirements
A project manager needs to manage complex situations and address all details, challenges, and opportunities with a steady focus on satisfying the customer and protecting company profit. They must have an in-depth understanding of company processes and the tools utilized to improve performance (i.e., software, forms, meeting structures, etc.) and manage relationships effectively with a diverse audience. Excellent communication skills (written and verbal), as well as a high level of organizational ability, are essential.